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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Machine in Ready Mode, But Will Not Receive Faxes
3. Press the [Up] arrow (+) or [Down] arrow (-) button until Line Monitor Volume is displayed, then press the [Menu/Select] button. Press the [Up] arrow (+) or [Down] arrow (-) button until 'Fax Receive Setup' is displayed, and then press the [Menu / Select] button. more...
- How To Configure Scan To E-mail
With Scan to E-mail, documents are scanned and sent via a Simple Mail Transfer Protocol (SMTP) mail server. SMTP is a protocol for sending e-mail; however, current client e-mail software uses it to send e-mail to servers using Post Office Protocol version 3 (POP3). NOTE: The Phaser 6115 printer does not support SMTP authentication; therefore, the Scan to E-mail feature will only work with an open-relay E-mail server that does not require SMTP authentication. more...
- Unable to Scan From the Automatic Document Feeder (ADF) Using PaperPort When the Machine is Connected Via USB to a Windows XP Computer; Scanning From the Document Glass Works Correctly
Unable to Scan From the Automatic Document Feeder (ADF) Using PaperPort When the Machine is Connected Via USB to a Windows XP Computer; Scanning From the Document Glass Works Correctly . Copy the TWAIN Driver Files From the Phaser 6115MFP Software and Documentation CD-ROM to the Microsoft Windows XP OS TWAIN Directory . When installing the Scan drivers over USB, the TWAIN driver should be installed automatically. more...
- Smears or Smudges on Prints or Copies
Pull on the gray latch on the right, underside of the Scan Unit, to release and then raise the Scan Unit to the upright position. more...
- Paper Jam Fuser Message
Remove any jammed paper and paper fragments from inside the printer. If it is difficult to remove the paper from the Fuser, raise both Fuser separator levers to the position for envelope printing, and then remove the paper. Paper Tray 2 area (if Paper Tray 2 is installed). more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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